Seminars
Last updated 6/12/06

Executive
                                                           

Executive Roundtable
Tuesday, June 13, 9:00 am - 10:15 am
Room 103-A

Regional expansion is creating more challenges for the competition-sensitive Caribbean:  new hotels and casinos impact borrowing and access to capital; and marketing budgets must work harder to create unique messaging and memorable guest experiences. Are you up to the challenge? This session will help you:

•  Identify competitive factors in your area.
•  Recalibrate your marketing benchmarks.
•  Find new sources of capital.

Moderator:  Frederic Gushin, Spectrum Gaming Group

Panelists: Carl Kortum, International Hospitality Group, Inc.; Harvey Perkins, Spectrum Gaming Group; Eric Rodriguez, Empresas Santana, Puerto Rico; Barbara Shattles, St. Croix, Virgin Islands

 

Hospitality Roundtable
Tuesday, June 13, 10:45 am - 12:00 pm
Room 103-B

Our expert panel of Caribbean-based hospitality executives will help you understand and evaluate the most significant trends in the coming year from staffing to travel restrictions:

•  Learn where to recruit, and how to “train to retain.”  
•  If you fly a major flag, are you over-dependent on corporate’s marketing program? 
• What kind of marketing should you do solo? special events? holidays? “vacation close-to-home” themes?
•  How the conversion of rooms into timeshare and condo facilities will change your business plan.
•  How advances in products and applications will improve every aspect of your business—or not.
•  How to prepare for the “all no-smoking” property.
•  Will the new U.S. passport requirement hurt your marketing efforts?

Moderator: Carl Kortum, International Hospitality Group, Inc.

Panelists: Raúl Bustamante, Condodo Plaza Hotel & Casino, Puerto Rico; Rich Cortese, Caribbean Property Group; Rick Newman, Flagship Services Corp.; others TBA

 

Latin America Update
Wednesday, June 14, 10:45 am - 12:00 pm
Room 103-A
NEW
From Mexico to Chile, the casino industry is undergoing significant change. Many developments could impact your enterprise in the not so distant future.  This session will give you the big picture:

•  Will Mexico finally approve casinos? Some machines are already legal in certain jurisdictions.
•  Costa Rica plans to formalize its existing gaming structure.
•  Chile has opened a tender process for more than 20 casinos, which has already resulted in legal actions.
•  Colombia is worried about the growth of illegal machines.
•  Other jurisdictions are examining their regulations, licensing procedures, and taxation rates.

Speaker: Karen Sierra, Gaming Laboratories International

 

Your Frontline Ambassadors
Wednesday, June 14, 10:45 am - 12:00 pm
Room 103-B

NEW
A total resort-hotel casino experience begins as soon as guests arrive. Your doorman, bellhop, desk clerk, casino greeter, table dealer, slot attendant, wait staff, cashier, and everyone else on your payroll are ambassadors, not employees. Train them to produce a good impression, and you will be investing in a positive future. This session will help you:

•  Create an indelible—and positive— first impression.
•  Integrate HR training for true consistency.
•  Strengthen your most productive profit centers.

Speaker: Vic Taucer, Casino Creations

 

 

Protecting Assets

Casino Integrity:  A Holistic Approach
Tuesday, June 13, 9:00 am - 10:15 am
Room 104-C
NEW  
Internal and external theft is a fact of life—but technology and improved operating procedures can put you in charge so that protecting your valuable assets becomes easier. In this session you will:

•  Observe actual thefts on videotape.
•  Learn integrated strategies for protection and detection.
•  Lay the groundwork for policies and procedures that work.

Speaker:  Dave Rapp, Biometrica Systems, Inc.

 

Cybersecurity for Small to Mid-Size Operations
Tuesday, June 13, 9:00 am - 10:15 am
Room 103-B

NEW
“If you spend more on coffee than on IT security, then you’ll be hacked. What’s more, you deserve to be hacked.”
– Richard Clarke, former National Coordinator for Security, Infrastructure Protection, and Counterterrorism
Imagine a virus attacking your network and shutting down your mission critical applications. Or how about a hacker infiltrating the most sensitive data in your property’s gaming or hotel systems. This session will:

• Discuss the latest virus and spam protection strategies.
• Review methods for data backup/recovery, intrusion detection, and firewall security.
• Evaluate secured remote access solutions.

Speaker: Michael Breindel, IGMAS Technologies

 

Disaster Planning is not an Option
Tuesday, June 13, 12:00 pm - 1:15 pm
Room 103-B

NEW  
When was the last time you critically reviewed and updated your disaster plan? Not long ago, the well-prepared manager focused on civil unrest or the more likely natural disaster— hurricanes and floods—or the occasional power outage. Times change and now managers must address car bombs, biochemical threats, and suicide attacks. This session will help you evaluate the most serious questions on your planning agenda today:

• How do we create a new disaster plan, and how often should it be reviewed by key executives?
• What staff members should be involved in the process and to what degree?
• What role can civil authorities play in developing our plan?

Speaker:  Douglas Florence, NICE Systems, Inc.

 

Resuming Business—After the Disaster
Wednesday, June 14, 9:00 am - 10:15 am
Room 103-B

NEW

A disaster does not have to mean the end of your world, not if you have a recovery plan ready for implementation. What comes first? Your top priorities are protecting your income stream and maintaining customer service—but there’s more. This session will review some important lessons, including:

•  Failsafe and easily accessible data back-up systems.
•  Adding security to the sales pitch, especially for meetings and conventions.
•  The “power of the mouth.”

Speaker:  Douglas Florence, NICE Systems, Inc.

 

Protect Your Property… Reduce Your Liability
Wednesday, June 14, 12:00 pm - 1:15 pm
Room 103-B

NEW
Your hotel-resort represents an investment of millions. But failure to protect guests and visitors can cost you your entire investment. This session will review two key components of asset protection:  external needs, including parking facilities, the grounds, entrances and exits, and security cameras; and internal needs such as lobbies and reception areas, elevators, guest room floors, public spaces, and emergency alarms.  Join our security expert and learn how to:

•  Involve employees, local law enforcement, and your insurance carrier in developing a comprehensive protection plan.
•  Identify security groups and professional organizations that can contribute to your plan.
•  Evaluate the role of security consultants and when you need to hire one.

Speaker: Dave Rapp, Biometrica Systems, Inc.

 

 

Regulatory

Here They Come…  New Regulations for Puerto Rico
Wednesday, June 14, 9:00 am - 10:15 am
Room 103-A
 
NEW

After much time and effort, new casino regulations take effect this year in our host venue, the Commonwealth of Puerto Rico. Among the more dramatic changes is a new operating environment for the licensing of companies, operators, suppliers, and employees.  Revised internal and accounting controls will create better accountability and closer compliance with Treasury Department requirements.  This session will help you:

•  Improve internal operations.
•  Come into compliance with Treasury Department requirements.
•  Create a voluntary player exclusion program.

Moderator:  Bill Treger, Gaming Laboratories International

Panelists:  José C. Figueroa, Gaming Division, Puerto Rico Tourism Company; Frederic Gushin, Spectrum Gaming Group, Antonio Salvá, Office of the Commissioner of Financial Institutions; Ismael Vega, Radisson Ambassador Plaza Hotel & Casino

 

Regulators Roundtable
Tuesday, June 13, 12:00 pm - 1:15 pm
Room 103-A
NEW

The region continues to create competition as new jurisdictions authorize casino openings. A wide-ranging discussion will cover these and other topics that directly impact your business: 

•  Can they, should they turn to other established jurisdictions for assistance? 
•  How broad should regulatory control be? 
•  What factors should regulators address in limiting the total number of licenses granted?  
•  How can you assess the impact of regulatory limits on your casino?
•  When does equitable taxation become onerous?

Moderator:  Frederic Gushin, Spectrum Gaming Group

Panelists:  Guillermo Cabret-Cardona, Gaming Divsion, Puerto Rico Tourism Company; Lisle Chase, St. Lucia Gaming Authority; R. Oliver David, Virgin Islands Department of Justice, Division of Gaming Enforcement; Raynold Nivillac, Curacao Gaming Control Board; Fabio Nuñez, Dominican Republic Casino Commission; Derek A. Peart, Jamaica's Betting, Gaming & Lotteries Commission

 

Responsible Gaming—The Next Phase
Tuesday, June 13, 10:45 am - 12:00 pm
Room 103-A

NEW

The industry’s approach to responsible gaming (RG) protections—more and better R&D, employee education, and public policy impact—is expanding as gaming expands worldwide. Warnings on gaming devices are already in place in some jurisdictions, and new responsible gaming technologies are under review. This session will help you understand how the gaming industry can:

• Assist public policy makers in developing RG strategies.
• Make the gaming experience both safe and entertaining.
• Work more closely with the treatment community.

Speaker:  Connie Jones, International Game Technology

 

 

Security

How Safe Are Your Slots?
Wednesday, June 14, 9:00 am - 10:15 am
Room 104-C
NEW

Slot machines can be one of your casino’s biggest revenue producers—or revenue losers.  Theft detection and prevention are critical to ongoing profitability. This session will help you protect your cash-producing assets.

•  Learn policies and procedures that can protect your floor.
•  Discuss videotapes of scams by employees and patrons.
•  Identify new technologies that can strengthen controls over your slots.

Speaker: Dave Rapp, Biometrica Systems, Inc.

 

Protect Your Table Games, Too!
Tuesday, June 13, 12:00 pm - 1:15 pm
Room 104-C

NEW
A new generation of high-tech casino cheats and advantage players is attacking your blackjack, craps, and other table games. In order to protect your bankroll, surveillance and casino personnel must be educated to the damage these scammers can do. In addition to demonstrating many of the methods being used by today’s casino cheats, this session will help you:

•  Quantify weaknesses in casino dealing techniques.
•  Strengthen game procedures.
•  Understand how advantage players undermine carnival games.

Speaker: Vic Taucer, Casino Creations

 

Slot Malfunction?  Time for the Forensic Exam
Tuesday, June 13, 12:00 pm - 1:15 pm
Room 104-A

NEW
Gaming devices are designed to function in a fair, honest, and accurate manner.  Any deviation from the highest operating standards is a malfunction that regulators do not tolerate.  One of your best tools for remediation is the forensic exam.  This session will:

•  define the forensic exam, who requests it, and how it works.
•  present examples of malfunctions that respond well to forensic testing.
•  help you develop procedures for knowing when a forensic exam is necessary.

Moderator: Bob Schrader, Gaming Laboratories International

Panelists: Felipe Fas, Puerto Rico Tourism Company; Julio Rivera, Puerto Rico Tourism Company

 

 

Gaming Management

The Audit You—and Your Slots—Will Love
Tuesday, June 13, 10:45 am - 12:00 pm
Room 104-A
NEW
How well do you know your slot machines? This session will examine key meters that should be reconciled to cash and other aspects of slot machine performance. Our slot expert will help you:

• Understand how meters work in the audit process, what information they report, and how to reconcile periodic changes to currency and ticket activity.
• Safeguard assets.
• Provide an accurate database to determine which slots are successful.

Speaker: Steve Simon, Santa Ana Star Casino

 

How Reliable Is Your Slot Performance Index?
Wednesday, June 14, 12:00 pm - 1:15 pm
Room 104-C

NEW
There are different ways to create a slot performance index, but the one you’re using may not be yielding the best information. This session will review indices that accurately:

• Evaluate performance by type, denomination, and placement.
• Evaluate machine configuration and game changes.
• Help you determine the need for slot replacement.

Speaker: Steve Simon, Santa Ana Star Casino

 

Demystifying Slot Math—For Your Own Good
NEW
Sessions I & II
Have no fear.Understand slot math and you will be a successful slot manager. Join this two-part tutorial to sharpen your analytical skills, and increase your ability to interpret and use numbers, calculations, and reports associated with slot machine performance and placement.

Session I
Tuesday, June 13, 10:45 am - 12:00 pm
Room 104-C

Explore reel machine games and video poker with a review of:

•  PAR sheet math calculations and pay tables.
•  Actual hold percentage vs. theoretical hold percentage.
•  Variances in machine performance.

Session II
Wednesday, June 14, 10:45 am - 12:00 pm
Room 104-C

Learn how to apply this knowledge with an examination of:

•  Volatility and how to calculate it.
•  Slot utilization levels.
•  Practical applications to your own slot operation.

Speaker:  Ken Moberly, University of Nevada, Reno

 

Better Bingo—Customer Service Builds Profitability
Wednesday, June 14, 12:00 pm - 1:15 pm
Room 104-A

NEW

With so many gaming alternatives vying for player dollars, bingo operators need to enhance their customer service programs as part of a more competitive marketing approach. Effective customer service—the best way to keep players happy and engaged—is fundamental to building profitability. This seminar will:

• Help you define effective customer service strategies.
• Analyze ways to build a loyal customer base.
• Present successful bingo gaming programs from around the world.

Speaker: David M. Delgado, Arrow International

 

 

Technology

Seven Expectations of IT Partnering
Wednesday, June 14, 9:00 am - 10:15 am
Room 104-A

NEW

Your information technology partner should be just that — a partner—even if the word sounds a little warm and fuzzy. Some vendors may focus on fulfilling your basic needs with advice, products, and services. But an IT partnership means more than that. This session will help you:

• Evaluate your current IT partnership from the perspective of vested interest.
• Identify the level of service that is essential for your company's growth.
• Develop strategies for successfully managing IT partnerships.

Speaker: Michael Breindel, IGMAS Technologies

 

Are Your Slots Incommunicado?
Wednesday, June 14, 10:45 am - 12:00 pm
Room 104-A

NEW
In another century, neighbors couldn’t telephone each other.  Not very long ago, your slots were just as handicapped.  These money-makers were unable to communicate with slot systems or peripheral devices.  But now they can, and the potential for better controls and profitability is in your hands— thanks to the efforts of the Gaming Standards Association (GSA).  GSA is an international organization of manufacturers and operators that promotes standardization and its benefits.  In this session, you will:

•  Learn ways to develop greater and more efficient slot information-sharing in your casino.
•  Review the soon-to-launch new slot technologies that will greatly improve performance.
•  Understand how standardization and controls will result in a more engaging, and therefore competitive, casino environment.

Speaker: Russ Ristine, Radical Blue Gaming/Gaming Standards Association

 

Table Games Data:  Yours For the Asking
Tuesday, June 13, 9:00 am - 10:15 am
Room 104-A

NEW
Slot management departments generate enormous amounts of data that contribute to operational and marketing efficiencies. As a result, slot managers know their players, machines, and product mix better than their counterparts in table games.  But the tables are turning. New products and systems allow table games managers to generate the same information available to slot managers.  This session will help you:

•  Sharpen your marketing plan.
•  Learn through profit-driven case histories. 
•  Raise ROI projections.

Moderator: Vic Taucer, Casino Creations

Panelists: Tom Gatan, TCS John Huxley; Tim Richards, Progressive Gaming International; Steve Walther, Aristocrat Technologies, Inc.; others TBA

 

Downloadable Games—Get Ready!
Wednesday, June 14, 12:00 pm - 1:15 pm
Room 103-A

NEW

Not long ago, only one company was actively developing downloadable games—and with good reason.  No one knew if they would work or if operators would even buy them. But in just a few years, downloadables are now being field-tested in California, Nevada, and elsewhere. Join our expert panel to learn:

•  The level of operator acceptance for downloadables.
•  The myriad regulatory obstacles surrounding downloadable games.
•  If your operation or jurisdiction is ready for this new technology.  

Moderator: Bill Treger, Gaming Laboratories International

Panelists: Phil Bury, International Game Technology; Todd Elssaser, Cyberview Technology; Darren Wong, Bally Technologies, Inc

 

 

 

 

 

 

 

 

 






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